These Terms & Conditions (“Terms”) apply to your use of this website (the “Website”) and to purchases, requests, and interactions with CONTRAIL MACHINERY S.R.L. (“Contrail”, “we”, “us”, “our”).
By accessing the Website, placing an order, requesting a quote, sending an inquiry, subscribing to marketing communications, or otherwise interacting with us through the Website, you agree to these Terms.
1. Company details
Legal name: CONTRAIL MACHINERY S.R.L.
Registered office / pickup location: 79 Rudeni Street, Building D, Chitila, Ilfov County, 077045, Romania
Company ID: 33845800
Email: office@contrail.ro
Phone: +40 374 020 640
2. What we sell and how
2.1. Online store (direct order): The Website allows you to order spare parts through the online store.
2.2. Machines and services (RFQ / inquiry): Flash Butt Welding Machines and other railway-related products/services may be presented for information. They are typically supplied based on requests for quotation (RFQ), specifications, and written agreements. They are not necessarily available for direct online checkout unless explicitly stated.
2.3. Some items may require technical validation (compatibility, serial number, drawing reference). You are responsible for providing correct information.
3. Definitions
Consumer: a natural person acting outside their trade, business, or profession.
Professional / Business customer: a legal entity or a natural person acting within their trade, business, or profession.
Spare Parts: parts/components offered in the online store.
Order: your online order for Spare Parts submitted via the Website.
Order Confirmation: our written confirmation (email or other written message) that we accept and process your Order.
RFQ: request for quotation submitted via forms/email/phone.
Contract: a binding agreement formed when we issue an Order Confirmation (for Spare Parts) or sign/confirm in writing an offer/contract (for machines/services).
4. Website use
4.1. You must use the Website lawfully and in good faith.
4.2. You must not attempt unauthorized access, disrupt the Website, upload malicious code, or scrape content without written permission.
4.3. We may restrict access if we reasonably suspect misuse, security risk, or legal non-compliance.
5. Product information and availability
5.1. We aim to keep descriptions, photos, and data accurate. Errors can happen. If we discover an error that affects your Order, we will contact you.
5.2. Images are illustrative. Packaging, labels, or appearance may differ.
5.3. Stock and availability are indicative. If an item is unavailable, we may:
propose an alternative, offer a revised delivery/pickup date, or cancel the item/Order and refund any paid amount for the unavailable item.
6. Ordering spare parts (online store)
6.1. Placing an Order on the Website is an offer from you to buy the Spare Parts shown in your cart.
6.2. The Contract is formed when we send an Order Confirmation (or when we otherwise confirm acceptance in writing).
6.3. We may refuse or cancel an Order in reasonable cases, including:
stock unavailability, incorrect/insufficient order details, suspected fraud, compliance concerns, pricing/display errors, failure to receive payment within the required period (see Section 8).
6.4. Compatibility notice: You are responsible for ordering the correct Spare Parts. If you are unsure, contact us before ordering and provide machine model/serial number and any reference codes.
7. Prices and taxes
7.1. Prices are shown in EUR and exclude VAT (as stated on the Website and/or invoice).
7.2. Any additional costs (including optional delivery costs) are not included unless expressly confirmed in writing.
7.3. If a clear pricing error occurs, we may cancel the Order and refund any payment received.
8. Payment (bank transfer only)
8.1. Payment for Spare Parts ordered online is made only by bank transfer to the account indicated on the proforma invoice / invoice.
8.2. We will provide payment details in writing (e.g., proforma invoice). Your payment must include the reference Order number / invoice number.
8.3. Release policy: Spare Parts are released for pickup (or prepared for any agreed delivery) only after the payment is received in our bank account, unless we agree otherwise in writing.
8.4. If payment is not received within the number of days mentioned on the proforma or invoice (or Order Confirmation), we may cancel the Order.
9. Pickup from our headquarters
9.1. Standard fulfillment method is pickup from our registered office:
79 Rudeni Street, Building D, Chitila, Ilfov County, 077045, Romania.
9.2. Pickup is available only after we confirm in writing that the Order is ready.
9.3. You (or your courier/representative) must provide:
Order number / invoice number, and identification and/or company authorization (if applicable).
10. Optional delivery (separate agreement, separate cost)
10.1. Delivery is not automatic. It can be arranged only upon written agreement (email is sufficient).
10.2. Delivery terms may include:
delivery address, carrier selection, packaging requirements, delivery lead time, delivery cost and payment, transfer of risk.
10.3. Unless otherwise agreed in writing, delivery costs are separate and payable by the customer.
10.4. Risk transfer and inspection rules will follow the agreed written delivery terms. If no special terms are agreed, risk generally transfers at handover to the carrier (where permitted by law and the nature of the transaction).
11. Cancellations (before confirmation / before payment)
11.1. You may request cancellation by contacting us at office@contrail.ro as soon as possible.
11.2. If we have not confirmed the Order and/or have not started preparation, we will usually cancel it without issue.
11.3. If the Order is already prepared or special handling has started, cancellation may involve costs. We will communicate any applicable costs before proceeding.
12. Returns, withdrawals, and refunds
12.1. For Consumers (where applicable)
If you are a Consumer and the transaction qualifies as a consumer sale under applicable law (including certain distance contracts, even if pickup is from our premises), you may have a legal right to withdraw within a specific period (commonly 14 days), subject to legal conditions and exceptions.
To withdraw, send a clear request to office@contrail.ro with order details.
Returned items must be in appropriate condition with accessories and documents.
Refunds, where applicable, will be processed according to legal requirements and after return verification.
Important: Some spare parts may be excluded from withdrawal/return rights where legally permitted (e.g., parts made to specification, matched to serial number, or sealed items once unsealed). If an item is non-returnable, we will state this in writing and/or on the invoice/quote.
12.2. For Professionals / Business customers
Unless required by mandatory law or explicitly agreed in writing, returns are not automatic. Any return may require:
prior written approval from Contrail, restocking fees and/or inspection fees, return in original packaging and condition.
12.3. Incorrect or defective items
If you receive the wrong item or believe an item is defective, contact us at office@contrail.ro within 3 business days of pickup/delivery, with:
invoice/order number, photos, description of the issue. We will assess and propose a solution (repair, replacement, credit, or refund), as applicable.
13. Warranty and conformity
13.1. Warranty terms may differ depending on the product type and customer status (Consumer/Professional) and will be stated on the invoice, warranty document, or a written agreement.
13.2. Warranty typically does not cover issues caused by misuse, incorrect installation, operation outside specifications, unauthorized modifications, or third-party repairs.
13.3. Any mandatory legal rights remain unaffected.
14. Services and machinery (requests and contracts)
14.1. Any services (installation, commissioning, training, maintenance, repairs) and machinery supply are provided based on a written scope, pricing, and terms confirmed in writing (Quote/Contract).
14.2. Website information about machinery/services is informational and not binding unless included in a written agreement.
15. Limitation of liability
15.1. To the maximum extent permitted by law, we are not liable for indirect or consequential losses (including loss of profit, production, contracts, revenue, goodwill, downtime costs, or substitute equipment costs).
15.2. Our total liability related to a specific Contract is limited to the amount paid (or payable) for the Product/Service that caused the claim, unless mandatory law provides otherwise.
15.3. Nothing limits liability that cannot be limited under applicable law.
16. Safety and proper use
16.1. Spare Parts, machinery, and related equipment must be used by competent personnel and in accordance with technical documentation and applicable safety rules and railway standards.
16.2. You are responsible for ensuring suitability for your intended application and environment.
17. Intellectual property
All Website content (texts, photos, drawings, documents, trademarks, logos) is owned by Contrail or licensed to us. You may not copy, distribute, or use it commercially without our prior written consent.
18. Confidentiality
Quotes, pricing, technical documentation, and other non-public information shared during discussions may be confidential. You must keep it confidential and use it only for evaluation and Contract performance, unless disclosure is required by law.
19. Data protection (GDPR) and privacy
We process personal data (e.g., contact details of representatives) to handle orders, RFQs, support, compliance, and security. Details are in our Privacy Policy.
20. Cookies
We use cookies and similar technologies for essential functions and, where enabled, analytics/marketing. Details and preferences are in our Cookie Policy.
21. Marketing communications
21.1. We may send communications such as product updates, technical news, service notices, training offers, and event invitations.
21.2. Where required, we will request consent. You can opt out anytime via the unsubscribe link or by emailing office@contrail.ro.
21.3. We may run campaigns with separate rules (campaign terms) published for that campaign.
22. Force majeure
We are not liable for failure or delay caused by events beyond reasonable control (e.g., supply chain disruption, transport interruption, government actions, fire, flood). We will notify you when reasonably possible.
23. Changes to these Terms
We may update these Terms at any time. The updated version takes effect on the date shown above. Continued use of the Website means you accept the changes.
25. Governing law and jurisdiction
These Terms are governed by the laws of Romania. Disputes will be handled by the competent courts of Romania, unless mandatory law provides otherwise.